Overview
You can now transfer calls from the mobile app to staff members who don't have a personal phone number.
Requirements
To use this feature, you will need:
- LANA
How It Works
- Make a regular call from the mobile app (outbound or inbound)
- In the active call, tap the transfer call icon at the top right corner
- Go to the Staff Members tab and choose the staff member you want to transfer the call to. Device types they can receive the transferred call on are shown next to their name
- Tap Call and Hold for a warm transfer, or Transfer and End for a blind transfer
- The staff member receiving the transferred call can see that it's a transferred call, along with who transferred it.
- They tap Answer
- The warm transfer can be executed as usual
Knowledge Base
View the full article here
Support
For support enquiries, contact:
Technical Support: Support@lana.software
Accounts Enquiries: Accounts@lana.software