S
Sushil
When a customer leaves a 1, 2, or 3-star review after a job is completed, automatically capture that review and attach it to the relevant Opportunity in LANA.
This will help the business identify unhappy customers and follow up with them before the issue escalates.
The feature should:
  • Only process 1, 2, and 3-star reviews.
  • Link the review to the correct LANA Opportunity/job.
  • Store the star rating and customer feedback.
  • Allow a workflow or notification to be triggered for the team.
  • Help the team follow up with the customer and resolve the issue.
  • Ignore 4 and 5-star reviews for this process.