When an appointment is created or updated in Simpro, LANA will generate a unique link for that appointment. The link can be sent to the customer by SMS or email.

The customer can open a branded page to view the appointment details and choose to confirm, request a different time, or decline. Confirmations will be recorded in LANA and updated in Simpro. If the customer requests another time or declines, LANA will email the business so the team can follow up.

Each link is tied to a specific appointment, allowing multiple appointments for the same job to be managed separately.